Bengaluru Cafe ("Bengaluru Cafe," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website at www.bengaluru.cafe, contact us, place an order, make a reservation, register for an event, or interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information depending on how you interact with us.
Personal and contact information
- Your name, email address, and phone number.
- Information you provide through contact forms, messages, and inquiries.
- Reservation details, including date, time, party size, and special requests.
- Information related to catering, private events, and group bookings.
Order and transaction information
When you place an order, information may include your selected items, order details, contact information, pickup or delivery preferences, transaction amounts, and payment status.
Payments may be processed through third-party payment providers. We do not require customers to submit full payment card details through our general website contact forms.
Website usage information
When you browse our website, certain information may be collected automatically, including:
- IP address and approximate location derived from it.
- Browser type, operating system, and device information.
- Pages visited and interactions with our website.
- Referring websites and general usage information.
- Cookies or similar technologies, where used.
Communications
We may retain communications you send through email, website forms, social media, messaging platforms, or other customer service channels.
2. How We Use Your Information
We use information as reasonably necessary to:
- Process and fulfill orders.
- Manage reservations and communicate booking updates.
- Respond to inquiries, feedback, and customer service requests.
- Coordinate catering, private dining, and events.
- Send transactional confirmations and service-related messages.
- Improve website functionality and customer experience.
- Understand website usage and service performance.
- Maintain the security and integrity of our services.
- Meet applicable legal and regulatory obligations.
We may also send promotional communications where permitted by applicable law and consistent with your communication preferences.
3. Reservations and Online Ordering
Bengaluru Cafe may use third-party services, including Eat App for reservations and Heartland for online ordering.
When you access these services, your information may be collected and processed under the relevant provider's own privacy policy and terms.
We may receive information from these providers necessary to fulfill your reservation, order, or customer service request.
We encourage you to review the privacy notices of any third-party service you use.
4. Cookies and Analytics
Our website may use cookies or similar technologies to support functionality, measure traffic, remember preferences, and understand how visitors interact with our website.
Where analytics or other tracking technologies are enabled, information may be processed by the relevant technology providers.
You can control certain cookies through your browser settings. Disabling cookies may affect some website features.
Where required by applicable law, we will provide appropriate notices or choices concerning nonessential tracking technologies.
5. How We Share Information
We may share information with service providers when reasonably necessary to operate our business, including:
- Reservation and online ordering platforms.
- Payment processors and point-of-sale providers.
- Website hosting, maintenance, and analytics providers.
- Customer support and communications providers.
- Event registration and related service providers.
- Professional advisers and authorized business service providers.
We may also disclose information when required by law, to protect legal rights, to investigate suspected fraud or misuse, or in connection with a business transfer.
We do not sell customer contact lists to third-party data brokers.
6. Marketing Communications
If you subscribe to promotional communications or otherwise provide appropriate permission, we may contact you about restaurant updates, menu offerings, events, and special promotions.
You can unsubscribe from marketing emails using the instructions in those messages or contact us directly.
Transactional messages, such as order confirmations and reservation updates, are separate from promotional communications.
We will honor applicable consent and opt-out requirements for text messages and other marketing channels.
7. Information Security
We use reasonable administrative, technical, and organizational measures appropriate to the information we handle.
No website, electronic communication, or online storage system can be guaranteed completely secure.
If you believe information you shared with us has been compromised, please contact us.
8. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business records, handle inquiries, resolve disputes, and comply with applicable legal requirements.
Retention periods may differ depending on the information involved and the requirements applicable to our service providers.
When information is no longer needed, we take reasonable steps to delete or appropriately de-identify it, subject to legal and operational requirements.
9. Your Privacy Choices
You may contact us to request access to, correction of, or deletion of personal information that we maintain about you.
We will review requests and respond as required by applicable law. Certain information may need to be retained for legal, security, accounting, or transaction-related purposes.
Depending on where you live and which privacy laws apply, you may have additional rights concerning your personal information.
You may also manage certain tracking preferences through your browser or any privacy controls available on our website.
10. Children's Privacy
Our website is intended for a general audience and is not directed toward children under 13.
We do not knowingly collect personal information directly from children under 13 through our website without appropriate authorization.
If you believe a child has provided us personal information inappropriately, please contact us so we can review the matter.
11. Third-Party Websites
Our website may contain links to external websites and services, including online ordering, reservations, maps, social media, and event platforms.
We are not responsible for the privacy practices of independently operated third-party services. Their respective policies govern information collected directly through their platforms.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our operations, technologies, services, or legal obligations.
When we make changes, we will publish the updated policy on this page and revise the effective date.
13. Contact Us
For privacy-related questions or requests, contact:
Bengaluru Cafe
809 N 2nd St
Philadelphia, PA 19123
United States
Email: dosas@bengaluru.cafe
Phone: (215) 964-9700
Website: https://www.bengaluru.cafe
Business Operator: Bengaluru Cafe